Your questions answered
At Otop Clearance, we believe in making your shopping experience as clear and straightforward as possible. We've gathered some of the most common questions our customers ask about our products, services, and how we operate. If you don't find what you're looking for here, please don't hesitate to reach out!
Frequently asked questions
We've compiled a list of common queries to help you navigate your journey with Otop Clearance. From how to buy to what makes our "new and used" items special, find the answers you need below.
How can I shop and receive my order from Otop Clearance?
Customers can shop online and use our convenient click-and-collect service from our local store. For deliveries, we despatch throughout the UK using trusted available couriers, bringing your unbeatable deals straight to your door.
What should I know about buying 'new and used' items or picking up online orders?
We offer a variety of new and used general goods, each carefully selected to ensure great value. If you have any specific questions about an item, just give us a call on [[phonenumber]] or email us at [[email]]. For online order pickups, please note our store is located at 37-45 High Street, Staines.
How often do you add new products to your stock?
We pride ourselves on constantly hunting for the best deals! Our inventory of new and used general goods is updated regularly, so we recommend checking our website, [[website]], often for the latest additions and unbeatable savings.
What if I have other questions before making a purchase?
Your peace of mind is important to us. If you have any other questions or need further clarification before you decide to buy something from us, you're always welcome to email us at [[email]] or give us a call on [[phonenumber]], and our friendly team will be happy to help.
Do you offer warranties on new and used items?
New items come with their manufacturer's warranty where applicable. For used items, we meticulously check and ensure they are in good working order before listing, and they are sold as seen. We strive for transparency in all our listings.
Can I return an item if I change my mind?
We want you to be happy with your purchase. Please refer to our delivery & returns page for full details on our return policy for both new and used goods.
Still have questions?
We're here to help! If you haven't found the answer you're looking for, or if you simply prefer a personal touch, our team is ready to assist. Reach out to us directly.