Delivery & returns information
Welcome to Otop Clearance's dedicated page for delivery and returns. We aim to make your shopping experience as smooth as possible, from the moment you place your order to ensuring your satisfaction with every item. Below, you'll find comprehensive details on our delivery options, expected timings, and our straightforward return policy.
Frequently asked questions about delivery & returns
Here are answers to the most common questions regarding shipping your Otop Clearance order and what to do if you need to make a return. We've compiled this information to help clarify our processes and ensure you have all the details you need.
What are your delivery options and costs?
At Otop Clearance, we offer various delivery options tailored to your needs. Shipping costs are determined by the item's weight and dimensions, as we partner with a range of trusted couriers including Royal Mail, Evri, Yodel, UPS, Parcelforce, and DPD. Alternatively, you can pick up your online orders directly from our Staines shop located at TW18 4QU.
What is your return policy if I change my mind or an item is defective?
We want you to be happy with your purchase from Otop Clearance. If an item has a genuine defect, we'll happily accept the return at our cost. If you simply change your mind, you're welcome to return the item, provided it is still brand new and unused. For change-of-mind returns, the cost of return shipping is borne by the customer. Please be aware that if there are any signs of use or damage on the returned item, a deduction may be made from your refund.
How quickly will my order be dispatched?
As soon as your order is placed, our team at Otop Clearance begins processing it immediately. We strive to do everything we can to dispatch your items swiftly and hand them over to our courier partners for delivery as quickly as possible.
What is the return window for items?
You have 14 days from the date of purchase to return your item to Otop Clearance. Please ensure returns are initiated within this timeframe to be eligible for a refund or exchange, according to our policy.
Need more help?
If you have any further questions about our delivery or returns process, our team at Otop Clearance is here to assist you. Don't hesitate to reach out for personalised support.